Success Story

Services:

Cybage Helped in Boosting Customer Satisfaction by 30% With Self-managed Itineraries

Distribution

Posted On: 20 March, 2024

Automate the customer support process
Enable seamless organization of travel plans, reducing confusion and missed details
Automate revenue recognition workflows
Monitor customers’ travel movements efficiently and promptly respond to emergencies
Reduce dependency on third-party tools
Track customers’ travel plans and itineraries from a centralized location
Deploy round-the-clock one-stop-solution for travelers and agents to search, compare, and book various travel products
Provide easy access to trips and offer quick support
Simplify and streamline customer management for internal agents

Implemented a feature providing travelers with previous and active trip details, powered by an extensive chat function
Assisted agents with a map functionality to locate travelers, manage them, and send bulk emails for specific trips
Integrated a booking platform enabling travelers and agents to book multiple travel segments (flights, cars, hotels), enhancing travel distribution services
Developed a portal for seamless management of invoices and itineraries
Integrated customer itineraries to the Triplt account seamlessly
Automated the process of emailing itineraries stored on Sabre and Apollo GDS with NG service

15% decrease in effort required to manage itineraries
30% boost in customer satisfaction with self-trip management
40% reduction in customer support queries due to the automated support process
25% increase in travel manager engagement
100% automation of revenue recognition
15% surge in bookings via the booking platform