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ITeS & BPO Services

Reliable support, resilient businesses. 

Overview

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TES BPO Service

Driven by AI-enabled advanced technology and its tech-enabled services, Cybage is at the forefront of ITeS and BPO consulting. We help you modernize business processes and call center operations for more sophisticated solutions that delight customers and surpass the “staying connected” benchmarks in today’s business world. 

We deploy high-end knowledge-based and technology-led processes to meet your ITeS and BPO services. 

With our domain expertise, we help you reduce operational costs, stay connected with uninterrupted communication, and improve their profit margins. 

Our dedicated experts work round-the-clock to provide quick and effective solutions that minimize resolution time and ensure end-user satisfaction. Partner with us to boost your business and operational efficiency. 

With state-of-the-art voice infrastructure solutions, we have a comprehensive and modern contact center for your extensive needs. Tailored to offer skill-based/role-based routing, auto-call distribution, call flow management, quality management, and custom reporting, among others, this suite of professional expertise can help elevate your brand image and delight your customers. 

With operational intelligence and 24/7 support, our contact center solution allows companies to manage a high volume of inbound and outbound customer communications across channels. liveries.

Our Expertise

BPO Services

The ever-increasing customer demands, and new technologies make today’s market challenging. Therefore, data cleansing and mapping have become critical for smooth operations and business decision-making processes. Cybage focuses on business process outsourcing, order management, data entry mapping, data cleansing, data and content management, and product enrichment with our future ready BPO services. Our drive to providing comprehensive BPO services all under one roof makes us a one-stop-shop for customers who want to want to go to the next level in the BPO realm.ur personalized helpdesk/service desk solution today.

Contact Center Services

With the help of incredible IT support services consulting, contact centers can customize their operative methods to align with changing customer behaviors.

With the help of Cybage’s tech-enabled services, contact centers can transform into customer engagement business models, allowing for more focused and result-oriented customer support. With proven experience and deep expertise, we design and deploy futuristic, skilled contact centers that adapt seamlessly to changes, helping our customers stay prepared and armed for new challenges. Improve operational efficiency with intelligent call routing systems, robust end-customer support, and enhanced lead generation capabilities.

Ad Operations

With Cybage’s sophisticated operations and process-oriented approach, you can create result-oriented ad campaigns and carry out successful Ad operations across functions. Based on curated and intelligent data and the understanding of customer needs, we strategize Ad trafficking, Ad reporting, and other allied services.  

Resource Center

Success Stories
A Biometric Solutions Company Recorded 75% Effort Saving_Thumbnail
Product Engineering
Technology Solutions
Software & Hi-Tech
Product Engineering
Posted On: 21 March, 2024
A Biometric Solutions Company Saved 75% Effort With...
Our solutions enabled a seamless multiplatform, multi-device, and unified customer experience for a biometric…
Success Stories
Auto_retailer_private_label_candidates_analytics-01
Product Engineering
Technology Solutions
Product Engineering
Posted On: 21 March, 2024
A US-based Online Auto Parts Retailer Witnessed About 15%...
Enhanced website authoring experience and grew site visits through Sitefinity CMS implementation.
Success Stories
Cybage Facilitated a Global Marketing Firm Achieve a 34%_Thumbnail.
Customer Relationship Management (CRM)
Product Engineering
Posted On: 21 March, 2024
Cybage Facilitated a Global Marketing Firm Achieve a 34%...
Improved sales team efficiency, maintainability, and business visibility for maximum ROI
Success Stories
Developed a landowner registry for a statutory corporation.
Cloud
Product Engineering
Posted On: 21 March, 2024
Facilitated the Development of a Landowner Transparency...
Find out how Cybage assisted a terrestrial statutory corporation by developing a landowner transparency registry.
Success Stories
Cybage Designed and Managed Cloud and DevOps Operations
Cloud
Product Engineering
Posted On: 21 March, 2024
Cybage Designed & Managed Cloud & DevOps Operations for an...
Cybage developed cloud infrastructure and maintained cloud solutions for the leading multinational IT products and…
Success Stories
Cybage Integrated Bi Solutions_Thumbnail
Business Intelligence
Product Engineering
Posted On: 21 March, 2024
Integrated Power BI Solutions to Help a Cloud, Hybrid, & On...
Learn how Cybage enhanced data visualization and improved predictive sales visibility for a leading software…
Success Stories
Cybage Delivered Creative Analytics-thumbnail
Business Intelligence
Product Engineering
Posted On: 21 March, 2024
Cybage enabled a leading mobile in-app ‘Ad Networks’ to...
Creative analytics and product engineering for in-app video ads to better understand ad performance and optimize…
Success Stories
Helped in Providing Technical Support to the World’s Largest_Thumbnail
Support Services
Support & ReliAbility
Support Services
Posted On: 21 March, 2024
Helped in Providing Technical Support to the World’s Largest...
Learn how Cybage's technical support expertise was instrumental in turning around the revenue and CX conversations…
Success Stories
Cybage Ensured Effective Product Delivery for the World’s_Thumbnail.
Support Services
Support & ReliAbility
Support Services
Posted On: 21 March, 2024
Cybage Ensured Effective Product Delivery for the World’s...
Check out how Cybage's technical support vertical transformed the product experience for the world’s largest…
Success Stories
Cybage’s Automation Solutions Helped a Media Agency Enhance_Thumbnail
Support Services
Support & ReliAbility
Support Services
Posted On: 21 March, 2024
Cybage’s Automation Solutions Helped a Media Agency Enhance...
Cybage expertise in automation and digital transformation helped the programatic arm of one of the largest media…
White paper
Whitepaper_V2_Distribution
Technology Solutions
Travel & Hospitality
Distribution
Posted On: 12 August, 2024
Enhancing Travel Industry Distribution Strategies for...
Explore the evolution and impact of travel distribution, emerging technologies, and strategies for lasting success…
White paper
Whitepaper_V2_Integration_Thumbnail-01
Technology Solutions
Travel & Hospitality
Distribution
Posted On: 12 August, 2024
Unleashing the Power of Technology in the T&H Landscape
Learn more about the importance of integration strategies in the T&H industry for meeting the demands of tech-savvy…
White paper
Privacy Sandbox whitepaper for review-18
Digital Transformation
Media & Advertising
Ad Tech
Posted On: 5 August, 2024
Transforming the AdTech Industry With Google’s Privacy...
See how Google’s Privacy Sandbox protects user privacy by minimizing the use of third-party cookies.
White paper
NDC-Reshaping-Legacy-Business-Models-and-Beyond
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Travel & Hospitality
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Posted On: 20 March, 2024
NDC: Reshaping Legacy Business Models and Beyond
Radical changes in the evolving and demanding aviation industry due to the low-cost business model and the rising…
White paper
RM-Existence-Threatened-Or-Gained-Opportunity
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Travel & Hospitality
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Posted On: 20 March, 2024
RM Existence - Threatened Or Gained Opportunity?
The hospitality industry is heavily relied on technology and data to make the best strategic decisions and Revenue…
White paper
Convergence-of-Guest,-Brand,-and-Platform-Experience
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Travel & Hospitality
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Posted On: 20 March, 2024
Convergence of Guest, Brand, and Platform Experience
This paper is an analysis of the present-day situation of the COVID disruption, transformation of the hospitality…
White paper
Convergence-of-Guest-Brand-and-Platform-Experience-Part-3
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Travel & Hospitality
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Posted On: 20 March, 2024
Convergence of Guest, Brand, and Platform Experience| Part 3
This paper explores the dynamics of the hospitality sector under numerous environments. It gives a quick…
White paper
Navigating-Customer-Satisfaction-with-Proactive-Support
Support Services
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Retail
Posted On: 20 March, 2024
Navigating Customer Satisfaction with Proactive Support
This paper explores how quick and innovative support enables seamless performance, powering enhanced customer…
White paper
Fleet-Telematics-The-Future-of-Fleet-Management
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Supply Chain and Logistics
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Posted On: 20 March, 2024
Fleet Telematics - The Future of Fleet Management
Telematics gives you end-to-end visibility and control of your fleet assets to help strike the right balance…
White paper
How-to-workflow-the-7-stages-of-your-asset-lifecycle
Service Now
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Posted On: 20 March, 2024
How to workflow the 7 stages of your asset lifecycle
Every organization with physical IT assets has a hardware lifecycle. The question is, how well is your lifecycle…
8 min read
Blog
Brand Safety and Suitability in Media and Advertising
Brand Protection
Advertising Standards
Brand Integrity
Advertising Compliance
Ad Placement
Content Safety
Brand Strategy
By Purvi Tayal
Posted On: 19 November, 2024
Building Trust: Ensuring Brand Safety and Suitability in...
Overview: Setting the stage In the current scenario, your brand's reputation is more crucial than ever before. In…

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7 min read
Blog
Supply-chain-automation
AI in Supply Chain
Supply Chain Automation
Predictive Analytics
Ecommerce
By Ravi Sharma
Posted On: 24 October, 2024
Supply Chain a Trillion Dollar Industry with AI Evolution
The supply chain industry, a billion-dollar behemoth, is on the verge of a significant transformation. As global…
6 min read
Blog
Software Development with Generative AI The Next Frontier in SDLC Evolution
Hi-tech
Generative AI
SDLC
Artificial Intelligence
By Raunaq Lalwani
Posted On: 12 September, 2024
Empowering Software Development with Generative AI: The Next...
Overview Gone are the days of clunky, siloed development processes. The future of technology is brimming with…
7 min read
Blog
Marketing with AI in 2024
AI
AI in marketing
digital marketing with AI
Digital Advertising
Machine Learning
By Susheel Kumar
Posted On: 17 June, 2024
Marketing in 2024 with AI: Tips, Tricks and Checklists
The marketing sector has undergone significant changes in recent years, greatly driven by technological disruptions…
10 min read
Blog
Healthcare and Lifesciences Technology Solutions
Healthcare
Healthcare Technology
Telehealth
Digital Therapeutics
AI in Healthcare
By Naeem Patel
Posted On: 7 June, 2024
Now and Future: Healthcare and Lifesciences Technology...
Today, the world of healthcare and life sciences technology is undergoing a seismic shift. AI is playing an…
6 min read
Blog
Adapting to changing Fintech Consulting landscape
Fintech
Payment Tech
Lending & Finance
Wealth & Crypto
Fintech Solutions
By Amit Patel
Posted On: 23 May, 2024
Adapting to the Future: FinTech's Influence on the Financial...
“The financial system is being rewired, and Fintech is the wire.” – Jim Marous, Fintech Author and Speaker…
7 min read
Blog
5 Strategies for Improving your Retail Customer Experience
Customer Experience
Retail Customer Experience
Omnichannel commerce
Customer centric
Customer responsiveness
By Rajesh Kumar Dubey
Posted On: 15 May, 2024
5 Winning Strategies to Enhance Your Retail Customer...
Customers today have more choices than ever before. Driven by the surge in online shopping and evolving customer…
2 min read
Blog
CybageDigital - Helps Brands SCORE Their Goal(s)
SCORE
Framework
Marketing
Advertising
Brand Strategy
Customer Engagement
Digital
Omnichannel
Customer Experience
By Amit Prabhu
Posted On: 21 March, 2024
CybageDigital - Helps Brands SCORE Their Goal(s)
CybageDigital is pleased to launch our S.C.O.R.E. framework to help brands achieve their goals by defining their…
2 min read
Blog
Cybage_Cloud_Blog_Cover
Amazon Web Services (AWS)
Microsoft Azure
and Google Cloud Platform (GCP)
Cloud
Cloud Computing
Cloud Migration
By Nitin Thorve
Posted On: 10 December, 2023
Seamless Cloud Migration: Navigating Complexity with Cybage
In an era where innovation is fueled by technological advancements, migrating to the cloud has emerged as a…
3 min read
Blog
Solutioning for Streamlined Returns Processes
WMS
Warehouse Management
Logistics
Supply chain and Logistics
By Ravi Sharma
Posted On: 27 February, 2023
Solutioning for Streamlined Returns Processes
Right on the heels of the peak seasons, businesses are doing everything they can to equip their supply chains with…
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