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Support Services

Enabling seamless operations through rapid resolutions.

Overview

Support staff working on computer

In the dynamic landscape of contemporary business, maintaining robust IT support is pivotal for seamless operations. Yet, managing an in-house IT help desk can be resource-intensive and time-consuming. Enter Cybage, your strategic partner in simplifying the complexities of IT tasks, offering peace of mind and a streamlined workflow.

Our versatile BPO outsourcing solutions ensure your IT tasks are managed by experienced specialists. We elevate service quality, reduce risks and costs, and provide 24/7 support for an enhanced customer experience.

With a unique staffing model, Cybage offers round-the-clock services–acting as an extension of your support teams–ensuring flexibility in addressing special maintenance and support needs.

Step into a future where your IT challenges are addressed with innovation, efficiency, and a partner who moves with you, every step of the way.

Our Offerings

ITES and BPO Services

Remote Infrastructure Management (RIM) Services

Technical & Application Support

ITeS and BPO Services

Elevating Support, Redefining Connections

Deliver outstanding customer experience with our omnichannel ITeS and BPO Services. From Contact Center Services to Ad Operations, we redefine customer interactions and free up your resources for strategic initiatives.

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ITES

Our Expertise

Remote Infrastructure Management (RIM) Services

Virtual Support–Always On, Always Ready.

Modernize your support infrastructure with our RIM Services. From Helpdesk and Network Operations to DevOps and Database Administration, we ensure your infrastructure not only functions seamlessly but evolves with your business.

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RIM

Our Expertise

Technical & Application Support

Smooth Operations, Maximized Uptime

Elevate your support experience with our technical & application services. From Product & Application Support to Business Intelligence Platforms & ETL, we ensure technical brilliance that moves with you.

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Technical Support

Our Expertise

Why Cybage

Delivery Excellence
Delivery Excellence
Customer Centricity
Customer-Centricity
Strategic Alliances
Strategic Alliances
Security and Compliance
Security and Compliance
Global Presence
Global Presence, Local Understanding
Delivery Excellence

Moving Forward with Unmatched Excellence

Cybage, with its rich legacy, is a true embodiment of delivery excellence. We blend innovation and deep domain knowledge to propel your business. Through automation and data-driven decision-making, we consistently improve our processes to deliver value.

 

Customer-Centricity

Moving with You Towards Success

Our utmost priority, at Cybage, is ensuring your success. Our client-centric approach helps us address your business needs with the most appropriate technological solution. Our team learns the complexities of your business to ensure the solution can serve its purpose.

 

Strategic Alliances

Moving Together, Excelling Together

At Cybage, we don't simply provide solutions; we build strategic alliances with leading technology platforms to help you revolutionize your business. Together, we co-create ground-breaking solutions that result in profitable outcomes.

 

Security and Compliance

Moving Forward in a Secure Environment

At Cybage, security and compliance are ingrained in our DNA. We use industry-leading frameworks to protect your data and maintain adherence to standards and regulations, creating a secure environment—giving you peace of mind.

Global Presence, Local Understanding

Moving Seamlessly Across Borders

Our global reach, coupled with local expertise, caters to diverse business needs worldwide. Cybage navigates the business landscape, offering solutions that resonate with your target audience. Together, we move forward, bridging the gap between global aspirations and local nuances.

Resource Center

Success Stories
Helped in Providing Technical Support to the World’s Largest_Thumbnail
Support Services
Support & ReliAbility
Support Services
Posted On: 21 March, 2024
Helped in Providing Technical Support to the World’s Largest...
Learn how Cybage's technical support expertise was instrumental in turning around the revenue and CX conversations…
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Success Stories
Cybage Ensured Effective Product Delivery for the World’s_Thumbnail.
Support Services
Support & ReliAbility
Support Services
Posted On: 21 March, 2024
Cybage Ensured Effective Product Delivery for the World’s...
Check out how Cybage's technical support vertical transformed the product experience for the world’s largest…
Read Full Story
Success Stories
Cybage’s Automation Solutions Helped a Media Agency Enhance_Thumbnail
Support Services
Support & ReliAbility
Support Services
Posted On: 21 March, 2024
Cybage’s Automation Solutions Helped a Media Agency Enhance...
Cybage expertise in automation and digital transformation helped the programatic arm of one of the largest media…
Read Full Story
Success Stories
Intelligent Automation Delivered Over 30% of Time Savings_Thumbnail
Support Services
Support & ReliAbility
Support Services
Posted On: 21 March, 2024
Intelligent Automation Delivered Over 30% of Time Savings...
Streamlined business processes with 24x7 support drive higher uptime & accelerated growth for a travel tech leader.
Read Full Story
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White paper
Whitepaper_V2_Distribution
Technology Solutions
Travel & Hospitality
Distribution
Posted On: 12 August, 2024
Enhancing Travel Industry Distribution Strategies for...
Explore the evolution and impact of travel distribution, emerging technologies, and strategies for lasting success…
View & Download
White paper
Whitepaper_V2_Integration_Thumbnail-01
Technology Solutions
Travel & Hospitality
Distribution
Posted On: 12 August, 2024
Unleashing the Power of Technology in the T&H Landscape
Learn more about the importance of integration strategies in the T&H industry for meeting the demands of tech-savvy…
View & Download
White paper
Privacy Sandbox whitepaper for review-18
Digital Transformation
Media & Advertising
Ad Tech
Posted On: 5 August, 2024
Transforming the AdTech Industry With Google’s Privacy...
See how Google’s Privacy Sandbox protects user privacy by minimizing the use of third-party cookies.
View & Download
White paper
NDC-Reshaping-Legacy-Business-Models-and-Beyond
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Travel & Hospitality
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Posted On: 20 March, 2024
NDC: Reshaping Legacy Business Models and Beyond
Radical changes in the evolving and demanding aviation industry due to the low-cost business model and the rising…
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White paper
RM-Existence-Threatened-Or-Gained-Opportunity
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Travel & Hospitality
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Posted On: 20 March, 2024
RM Existence - Threatened Or Gained Opportunity?
The hospitality industry is heavily relied on technology and data to make the best strategic decisions and Revenue…
View & Download
White paper
Convergence-of-Guest,-Brand,-and-Platform-Experience
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Travel & Hospitality
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Posted On: 20 March, 2024
Convergence of Guest, Brand, and Platform Experience
This paper is an analysis of the present-day situation of the COVID disruption, transformation of the hospitality…
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White paper
Convergence-of-Guest-Brand-and-Platform-Experience-Part-3
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Travel & Hospitality
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Posted On: 20 March, 2024
Convergence of Guest, Brand, and Platform Experience| Part 3
This paper explores the dynamics of the hospitality sector under numerous environments. It gives a quick…
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White paper
Navigating-Customer-Satisfaction-with-Proactive-Support
Support Services
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Retail
Posted On: 20 March, 2024
Navigating Customer Satisfaction with Proactive Support
This paper explores how quick and innovative support enables seamless performance, powering enhanced customer…
View & Download
White paper
Fleet-Telematics-The-Future-of-Fleet-Management
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Supply Chain and Logistics
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Posted On: 20 March, 2024
Fleet Telematics - The Future of Fleet Management
Telematics gives you end-to-end visibility and control of your fleet assets to help strike the right balance…
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White paper
How-to-workflow-the-7-stages-of-your-asset-lifecycle
Service Now
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Product Engineering
Technology Solutions
Artificial Intelligence
Platform & Integrations
Digital Transformation
Support Services
Posted On: 20 March, 2024
How to workflow the 7 stages of your asset lifecycle
Every organization with physical IT assets has a hardware lifecycle. The question is, how well is your lifecycle…
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5 min read
Blog
Strategic IT Practices for the Future A Comprehensive Guide_Thumbnail
Support Services
ITSM
IT Support Solutions
By Tarun Mahajan
Posted On: 5 December, 2024
Strategic IT Practices for the Future: A Comprehensive Guide
In today's fast-paced and rapidly evolving digital landscape, organizations face the complexities of technology…
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78

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8 min read
Blog
Brand Safety and Suitability in Media and Advertising
Brand Protection
Advertising Standards
Brand Integrity
Advertising Compliance
Ad Placement
Content Safety
Brand Strategy
By Purvi Tayal
Posted On: 19 November, 2024
Building Trust: Ensuring Brand Safety and Suitability in...
Overview: Setting the stage In the current scenario, your brand's reputation is more crucial than ever before. In…
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235

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(1)
7 min read
Blog
Supply-chain-automation
AI in Supply Chain
Supply Chain Automation
Predictive Analytics
Ecommerce
By Ravi Sharma
Posted On: 24 October, 2024
Supply Chain a Trillion Dollar Industry with AI Evolution
The supply chain industry, a billion-dollar behemoth, is on the verge of a significant transformation. As global…
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192

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(0)
6 min read
Blog
Software Development with Generative AI The Next Frontier in SDLC Evolution
Hi-tech
Generative AI
SDLC
Artificial Intelligence
By Raunaq Lalwani
Posted On: 12 September, 2024
Empowering Software Development with Generative AI: The Next...
Overview Gone are the days of clunky, siloed development processes. The future of technology is brimming with…
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520

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Marketing with AI in 2024
AI
AI in marketing
digital marketing with AI
Digital Advertising
Machine Learning
By Susheel Kumar
Posted On: 17 June, 2024
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The marketing sector has undergone significant changes in recent years, greatly driven by technological disruptions…
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520

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10 min read
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Healthcare and Lifesciences Technology Solutions
Healthcare
Healthcare Technology
Telehealth
Digital Therapeutics
AI in Healthcare
By Naeem Patel
Posted On: 7 June, 2024
Now and Future: Healthcare and Lifesciences Technology...
Today, the world of healthcare and life sciences technology is undergoing a seismic shift. AI is playing an…
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227

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6 min read
Blog
Adapting to changing Fintech Consulting landscape
Fintech
Payment Tech
Lending & Finance
Wealth & Crypto
Fintech Solutions
By Amit Patel
Posted On: 23 May, 2024
Adapting to the Future: FinTech's Influence on the Financial...
“The financial system is being rewired, and Fintech is the wire.” – Jim Marous, Fintech Author and Speaker…
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523

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7 min read
Blog
5 Strategies for Improving your Retail Customer Experience
Customer Experience
Retail Customer Experience
Omnichannel commerce
Customer centric
Customer responsiveness
By Rajesh Kumar Dubey
Posted On: 15 May, 2024
5 Winning Strategies to Enhance Your Retail Customer...
Customers today have more choices than ever before. Driven by the surge in online shopping and evolving customer…
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519

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(1)
2 min read
Blog
CybageDigital - Helps Brands SCORE Their Goal(s)
SCORE
Framework
Marketing
Advertising
Brand Strategy
Customer Engagement
Digital
Omnichannel
Customer Experience
By Amit Prabhu
Posted On: 21 March, 2024
CybageDigital - Helps Brands SCORE Their Goal(s)
CybageDigital is pleased to launch our S.C.O.R.E. framework to help brands achieve their goals by defining their…
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165

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2 min read
Blog
Cybage_Cloud_Blog_Cover
Amazon Web Services (AWS)
Microsoft Azure
and Google Cloud Platform (GCP)
Cloud
Cloud Computing
Cloud Migration
By Nitin Thorve
Posted On: 10 December, 2023
Seamless Cloud Migration: Navigating Complexity with Cybage
In an era where innovation is fueled by technological advancements, migrating to the cloud has emerged as a…
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Partnerships and Alliances
Our Partners

Moving Forward,

With You

Sales and Services
Salesforce
Servicenow
Cloud
AWS
Azure
Google Cloud
Oracle Cloud
Enterprise Content Management
Adobe Experience Manager
Drupal
Sitecore
WMS
Korber
RPA
Automation Anywhere
Power Automate
UiPath
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