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Success Story

Services:
  • Technology Solutions

Helped an Airline IT Solutions Provider Enhance Productivity, Efficiency and Revenue by Implementing an Advanced Booking Engine

Travel & Hospitality
Posted On: 6 February, 2025

About the Client:

  • Is an IT solutions provider of sophisticated tools and software for the airline industry
  • Assists its clients to resolve complex business challenges and build customer-centric strategies
  • Offers cutting-edge travel distribution technology solutions for the airline industry to maximize revenue
  • Specializes in the development of the IATA New Distribution Capabilities (NDC) and ONE Order resolution standards and building integrations around PSP & auxiliary services

Business Needs:

  • Provide travel agents with an easy-to-use and intuitive booking engine
  • Enable selling of ancillary services and products
  • Allow users to select their preferred seat as per the aircraft’s layout
  • Offer the ability to search based on preferences via NDC or Airline APIs
  • Offer flexible payment methods

Solutions:

  • Implemented an NDC-compliant booking engine featuring flight search, ancillary service additions, flexible payment options, order management, seat selection, and personalized fares
  • Implemented a framework to access internal microservices and external APIs
  • Built a domain model to accurately map the data elements with elements of airlines & GDSs APIs 
  • Developed a user-friendly interface with performance-optimized data operations
  • Developed integrations with multiple payment gateways to facilitate support for Mobile Wallets, Credit Cards, BSP Cash, Bilateral Credit Limits, IATA Pay, and Online Banking

Business Impact:

  • Boosted ancillary sales by 25% 
  • Increased the travel agencies’ productivity and efficiency by 15% by implementing easy-to-use booking engine
  • Implemented flexible payment options to help travel agents accommodate traveler's payment needs
  • Reduced cost of GDSs and APIs cost by 30% with the airline direct connect 
  • Increased revenue by 15% with personalized pricing

Technology Stack:

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Helped an airline IT Solutions provider enhance productivity_Tech Stack
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