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The industry has moved from the traditional on-premises CRM to cloud-based CRM to address the scalability, change management, and time-to-market needs of businesses. Salesforce is the industry leader in adopting quick-to-implement, easily customizable, semantically integrated, and user-friendly applications that can be rolled out quickly. For companies looking for SaaS offerings on cloud, Salesforce is an undisputed leader. Also, companies seeking to build customized business applications can capitalize on Force.com as platform as a service (PaaS).

Why Cybage?

Cybage’s expertise in Salesforce is bolstered by its CRM experts who possess good knowledge of proven tools, methodologies, templates, and solution accelerators. We can provide your company an end-to-end CRM solution, ensuring that you get a strategic package evaluation and roadmap, robust implementation, rollouts, production support, and best quality development.

Cybage Salesforce service offerings

Consulting

  • Business process reengineering
  • Cloud readiness assessment
  • Tool evaluation (on-premises vs. on-cloud)
  • Proof of Concept development

Force.com Platform

  • Salesforce.com CRM extension and enhancement
  • Building custom visual pages or apex classes
  • Customizing user interface with client-side scripting (JavaScript)
  • Building batch jobs or triggers for automated processes
  • Building managed package (full life cycle development)
  • Building custom reports, dashboards, charts, KPIs
  • Building Salesforce sites (content management system)

Standard Salesforce CRM initiative

  • Standard CRM implementation (Sales cloud, Marketing cloud, and Service cloud)
  • Functionality mapping and gap analysis
  • Data migration
  • Configuration, customization, and profile setup
  • Building of standard reports and charts
  • Ongoing support and maintenance
  • Portal development
  • Enabling client or partner to interact with the system
  • Applying sharing rules
  • Workflows and approvals development

Salesforce administration

  • Setup, configuration, and customization
  • Users, roles, profiles, and security settings
  • Workflows and approval process
  • Metadata management
  • UI configuration and localization
  • Automation
  • Dashboards and reports

Integration capability

  • Cloud-to-cloud integration
  • Cloud-to-in-premises integration
  • Functional system integration (ERP, accounting, and other financial management software)
  • Data integration
  • Application integration
  • Social tools integration (Chatter, Facebook, LinkedIn, Yammer)
  • Data load or ETL

Cybage Salesforce development methodology

  • Development

    • Cybage prefers the use of standard tools such as Force.com IDE, Eclipse IDE, MavensMate, and Workbench for development and deployment.
    • We adopt Agile development methodology, driving shorter development cycles with emphasis on testing.
       
  • Testing

    • Cybage adheres to Salesforce best practices for testing at various levels (Unit testing, Functional testing, and Integration testing), improving overall coverage.
    • We enforce automated suite of regression test to ensure that applications are developed rapidly and with high quality.
    • Cross-browser compatibility
    • Regulatory compliance
    • Business-aligned automation
    • API testing
       
  • Deployment

    • Cybage capitalizes on ALM tools (CruiseControl, TFS, Jenkins, Ant) for continuous integration.
    • We adhere to a standard deployment process: Dev org > Sandbox org > Production org.

Thought Leadership

TESTIMONIALS

Sanjeev Kapoor

Often at Videology we work on cutting edge projects and what I was glad...

VP Global Infrastructure,
Videology Group
Roger Hoffmann

An offshore partner, Cybage helped in up-scaling the project with optimal resources...

CTO & Country Manager,
U.S. Auto Parts
Michael Meyer Testimonial

Michael Meyer talks about how Rate Highway Inc. has learned...

President and CEO,
RateHighway Inc.
Guy Amoroso

Ten years of relationship speaks volumes...

Managing Director,
123Insight Limited
Patrick Bustraen

We chose Cybage as the software partner and we had...

VP - R&D,
Transics International
Pontus Rogala

The domain understanding of Cybage experts...

Managing Director,
Airfair Flugservice GmbH
John Oberon

Cybage respects its customers' views and inputs...

VP - Engineering,
Intel(Mashery)
Vineet Gupta

Cybage has flexible functioning and friendly culture...

EVP & CIO,
Fairmont Raffles Hotel International
Robert Nix

Cybage team is a part of our company. Our 9 year old...

VP & Principal Architect,
AthenaHealth Inc.
Greg Wiggins

We are impressed with the Indian engineers' way of...

Director - Software Engineering,
Central Logic Inc.
Steven Knapp

Cybage has proven to be consistently reliable since...

SVP - Global Operations,
iCrossing Inc.
Dave Johnson

No team in Cybage works in silos. Our decision...

COO,
iCrossing Inc.
Howie Altman

The delivery team at Cybage has much higher quality management...

VP,
TravelClick
Frank Van Amerongen

The preciseness and quick reaction by Cybage team adds to our business...

Publishing Director,
ThiemeMeulenhoff
Harvey Goldhersz

The stability provided by Cybage has helped us scale-up...

CEO,
GroupM Analytics
Ben Bartel

Cybage's skilled team has helped us in developing healthcare solutions...

VP - Product Development,
Marketware Systems
Donal McGranaghan

Cybage provided us the transparency, and the efficiency of the delivery...

VP - Software Engineering and Quality,
DealerTrack