Current Openings

India

Head – CRM COE
Experience : 14 - 18 years Job Location: Pune, India

Number of vacancies: 1

About CRM COE at Cybage

The Cybage Customer Relationship Management (CRM) Center of Excellence (CoE) is a frontrunner in delivering CRM services and solutions based on industry-leading CRM products. The Cybage CRM CoE offers personalized solutions that are a perfect fit for your needs and improve every interaction within your organization as well as with your clients. We cover a gamut of end-to-end CRM solutions, offering Sales, Marketing, Service Management, and xRM implementation services.

The Cybage CRM Center of Excellence (CoE) has a remarkable global clientele across verticals such as Telecom, Travel & Hospitality, Hi-tech, Logistics, Healthcare, Retail & Distribution, Utilities, and Media & Entertainment.

Key aspects of this role:

  • As an experienced Senior CRM professional you will lead the CRM Centre of Excellence building strong CRM capability on SFDC and MSD CRM.
  • You will be working with the presales team on response for new business 
  • You would be Talent planning along with expertise development 
  • You will be building co-lateral for presentation to new and existing clients and partnership related activities 
  • You will be leading a major high visibility project with multiple work streams and senior stakeholders.

To be the right fit, you'll need:

  • 15+ years of industry experience in managing technology projects with good experience in the end-to-end delivery of projects including multiple CRM implementations. 
  • Good experience in programme management, understanding of technology project lifecycle, good planning and high levels of communication skills with ability to interact with senior executive stakeholders.
  • Solid CRM architecture understanding – multiple versions and of using CRM as platform to develop vertical and/or horizontal solutions. 
  • Strong exposure in Integration of CRM with upstream / downstream systems and at least one CRM migration. 
  • Exposure of large scale CRM implementation with at least 100 plus users and knowledge of current CRM trends with ML, IOT etc. 
  • An analytical and flexible mind set with inherent ability to overcome issues and manage risks.
  • Good understanding of CRM programming along with certification / verification process. 

It’s good to have:

  • Exposure to Cloud based CRM implementation (if SFDC this is taken care of) and good knowledge of CRM functions Sales, Service, Marketing.

Support Services

Linux Administrator – L4
Experience : 4.5 - 8 years Job Location: Pune, India

Number of vacancies: 5

Support Services at Cybage

Cybage is a Technology consulting organization specializing in outsourced product engineering services. With offices in eight countries across the world, Cybage works with some of the world's best Independent Software Vendors (ISVs). Our clientele includes fortune 500 companies across domains such as health care, media and entertainment, travel and hospitality, E-commerce and retail. We have the expertise in supporting various portfolios, which range from basic tier 1 support to the very complex Tier 3 support including ITES and BPO, Technical & Application Support and Remote Infrastructure Support.

Key aspects of this role:

  • Good knowledge on RED Hat Linux 5, 6 and 7 operating systems.
  • Provide TIER 3 troubleshooting support to the client.
  • Monitor and troubleshoot the issues of existing data centers remotely.
  • Investigate and provide the RCA for the incidents.
  • Perform the system administration tasks and patching 
  • Perform the scheduled changes and the tasks.
  • Take the ownership of the tickets and work towards the resolution.
  • Perform the activities within the defined SLA
  • Adhere to the Change Management process
  • Work with the external vendors for resolution.

To be the right fit, you'll need:

  • 4+ years of experience in Linux system administration 
  • Experience in working on Production environment
  • Experience in configuration and troubleshooting of DNS issues
  • Experience in troubleshooting the file system related issues.
  • Awareness of Remote deployments
  • Experience in troubleshooting of the basic  database configuration issues
  • Good knowledge on Schedule and run jobs
  • Should have worked on monitoring tools.
  • Experience in User Management, Files system management, Disk Management
  • Experience in VMware

It’s good to have: 

  • Basic knowledge on networks
SharePoint Administration – L3
Experience : 1 - 4 years Job Location: Pune, India

Number of vacancies: 3

Support services at Cybage

Cybage is a Technology consulting organization specializing in outsourced product engineering services. With offices in eight countries across the world, Cybage works with some of the world's best Independent Software Vendors (ISVs). Our clientele includes fortune 500 companies across domains such as health care, media and entertainment, travel and hospitality, E-commerce and retail. We have the expertise in supporting various portfolios, which range from basic tier 1 support to the very complex Tier 3 support including ITES and BPO, Technical & Application Support and Remote Infrastructure Support.

Key aspects of this role:

  • To resolve SharePoint OOB issues for MOSS 2007, SharePoint 2010 and SharePoint 2013 including SharePoint installation, running configuration wizard, various SharePoint services like User profile service, search service, workflows, versioning etc.
  • To Clean Up, Manage and Configure SharePoint accounts and sites 
  • To migrate SharePoint 2007 to SharePoint 2010 or from SharePoint 2010 to SharePoint 2013
  • Taking Backup of SharePoint servers and Restore
  • Resolve issues related to Web parts, sites, site collection, lists and libraries & permissions
  • Export the content from a SharePoint site into single or multiple XML-formatted files
  • Resolve issues related to Service applications site quotas, deploying solutions. 

To be the right fit, you'll need:

  • 2-4 years of experience on SharePoint 2010 and 2013
  • Experience in Hosting managing and maintaining Application sites on SharePoint
  • Experience on SharePoint Farm Setup and configuration
  • Experience working on  client infrastructure
  • Prior experience working in rotational shifts including night shift

It’s good to have:

  • Experience on Nintex workflow / InfoPath 
  • Understanding of IIS and PowerShell
  • Experience working  on office 365
Technology Lead – Linux
Experience : 9 - 15 years Job Location: Pune, India

Number of vacancies: 1

Support Services at Cybage

Cybage is a Technology consulting organization specializing in outsourced product engineering services. With offices in eight countries across the world, Cybage works with some of the world's best Independent Software Vendors (ISVs). Our clientele includes fortune 500 companies across domains such as health care, media and entertainment, travel and hospitality, E-commerce and retail. We have the expertise in supporting various portfolios, which range from basic tier 1 support to the very complex Tier 3 support including ITES and BPO, Technical & Application Support and Remote Infrastructure Support.

Key aspects of this role:

  • Lead the team of system administrators.
  • Point of contact for the team for any technical or process issues
  • Train the team on the technical aspects
  • Help and guide the team members in the tasks that they are not able to proceed.
  • Make sure that all the tasks are performed with Quality and within the SLA. 
  • Conduct the technical trainings for the team
  • Attend the client calls and meetings such as CAB meetings.
  • Investigate and attend the escalation calls
  • Document the procedures and prepare the Technical task documents (SOP).
  • Assist in defining and coordinating the team project activities.
  • Ensure the team performance meets or exceeds the defined SLA.

To be the right fit, you'll need

  • 10+ years’ experience in Infrastructure support
  • Expert in core Linux and VMware skills
  • Understanding of OS level troubleshooting
  • Awareness of Storage concepts
  • Understanding of pro-active infrastructure monitoring
  • Awareness of ITIL processes 
  • Should have done client coordination on daily basis and managing escalations

It’s good to have:

  • Experience in Configuration Management tool like Chef
  • Certification in ITIL foundation
Windows Administrator – L4
Experience : 4.5 - 8 years Job Location: Pune, India

Number of vacancies: 8

Support Services at Cybage

Cybage is a Technology consulting organization specializing in outsourced product engineering services. With offices in eight countries across the world, Cybage works with some of the world's best Independent Software Vendors (ISVs). Our clientele includes fortune 500 companies across domains such as health care, media and entertainment, travel and hospitality, E-commerce and retail. We have the expertise in supporting various portfolios, which range from basic tier 1 support to the very complex Tier 3 support including ITES and BPO, Technical & Application Support and Remote Infrastructure Support.
​​​​​​​
Key aspects of this role:

  • Good knowledge on MS windows server operating systems.
  • Provide TIER 3 troubleshooting support to the client.
  • Monitor and troubleshoot the issues of existing data centers remotely.
  • Investigate and provide the RCA for the incidents.
  • Perform the system administration tasks and patching 
  • Perform the scheduled changes and the tasks.
  • Take the ownership of the tickets and work towards the resolution.
  • Perform the activities within the defined SLA
  • Adhere to the Change Management process
  • Work with the external vendors for resolution.

To be the right fit, you'll need:

  • 5+ years’ experience in windows system administration
  • 2+ years of experience on Azure
  • Should have good experience in working on windows 2003,2008 and 2012
  • Hands on in handling the AD,DNS and DHCP
  • Experience in Active directory administration and configuration
  • Awareness of windows server patching tools. Should apply the released security patches to the servers.
  • Should have worked on VMware. 
  • Should have knowledge of ITIL.

It’s good to have:

  • Knowledge on Citrix

DevOps Engineer

System Engineer – L4
Experience : 1.5 - 4 years Job Location: Pune, India

Number of vacancies: 4

DevOps practice at Cybage

Cybage is a Technology consulting organization specializing in outsourced product engineering services. With offices in eight countries across the world, Cybage works with some of the world's best Independent Software Vendors (ISVs). Our clientele includes fortune 500 companies across domains such as health care, media and entertainment, travel and hospitality, E-commerce and retail. We have the expertise in supporting various portfolios, which range from basic tier 1 support to the very complex Tier 3 support including ITES and BPO, Technical & Application Support and Remote Infrastructure Support.

Key aspects of this role:

  • You will be part of the DevOps support team, which is involved in building new features for next generation of Cybage cloud recovery services and managed services. 
  • You will directly guide the technical strategy for our clients and build out a new capability within Cybage for DevOps to improve our business relevance for customers. 
  • Create Deployment Unit consisting build (an executable collection of components), documents (end-user support material and release notes) and installation artifacts.
  • Preparing Delivery definition / Release Note / Production turn-over Note documents
  • Ensure the all Change Requests are logged.
  • Establish DevOps Policies for the project.
  • Ensure all activities related to customer supplied products are performed.
  • Communicate with developers, product managers and technical support specialists on product issues.
  • Assist in Creating and maintaining Configuration and Change Management Plan for the project.
  • Setting up Configuration Management Environment.
  • Set up configuration libraries with appropriate access controls.
  • Assist in routine back-up and archival of project repository in accordance with Project’s DevOps policies.
  • Ensure Infrastructure automation and configuration management of servers.
  • Managing Linux servers
  • Doing heath check, self-healing, auto scaling and managing zero down time of the server

To be the right fit, you'll need:

  • 2-7 years of experience in Configuration Management tools like Chef / Puppet/ Ansible/ Docker.
  • Systems administration on Linux, Unix with scripting experience.
  • Experience on AWS.

Java

System Analyst/Sr. System Analyst
Experience : 6 - 14 years Job Location: Pune, India

Number of vacancies: 8

Cybage is hiring Technology Enthusiast with experience in building high-performing, scalable, enterprise-grade applications. We are seeking Development Leads: (Spring/Hibernate/ORM Frameworks)

Key aspects of this role:

  • Provide solutions to technical issues, and be responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements
  • Own one or more modules of the project under development
  • Speak with customers/ BAs to gather & understand requirements, estimate, design, implement & review code using multiple frameworks which should meet functional & non-functional requirements.
  • Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence and report same to reporting manager.
  • Adhere to company and project standards and guidelines along with accurate time accounting and reporting of own work.
  • Mentor junior team members with the assistance of PM/Architect

To be the right fit, you'll need

  • 6+ Years of experience in relevant role and 2 years or more in a Lead Analyst role.
  • Strong quantitative abilities, distinctive problem-solving and excellent analysis skills. Hands on experience in Core Java, Restful web services, Multithreading, Spring MVC, data structures and ORM Frameworks (Hibernate/JPA)
  • Ability to code, design, unit-test, code-review and create technical specifications/ documentation
  • Sound understanding of various design patterns and fundamental computer science concepts related to databases, data structures etc.
  • Experience in working with different project execution methodologies like waterfall and agile.
  • Excellent knowledge of object oriented technologies, multi-tier applications and Service Oriented Architecture.

It’s good to have:

  • Exposure to Cloud and Big Data would be a major plus but not Limited to Kafka, Mongo dB, Hive
  • Strong quantitative abilities, distinctive problem-solving and excellent analysis skills.

Performance testing

QA Analyst
Experience : 6 - 10 years Job Location: Pune, India

Number of vacancies: 1

About Testing and QA 

Cybage has a mature testing practice with a strong team working on verification and validation of some of the most complex products. We are looking for sharp engineers with an aptitude for learning new domains and testing methodologies to join our team.

The key aspects of this role:

  • You will be responsible to define, document, analyze, perform, and automate tests for business applications
  • Responsible for adhering to best QA practices and improve the Quality of the products continuously
  • Being a contributing member of a scrum team and attending scrum ceremonies
  • Coordination with the development team to enhance script performance
  • Mentoring a team of test engineers and act as a point of contact for Client side technical leads and Managers

To be the right fit, you'll need:

  • 6+ years of experience using performance test tools for performance, Stability, Scalability, and Reliability testing using JMeter, LoadRunner or any other advanced test tool
  • Experience working on testing and engineering of large scale web applications
  • Experience with various application monitoring tools as well as server monitoring tools
  • Experience with Java based application frameworks like Spring/Hibernate
  • Good understanding of web applications and cross browser sensibilities
  • Expertise in test automation and ability to spot points of value in the process
  • Basic understanding of data storage, encoding, encryption, data transformation, and related concepts

It’s good to have:

  • Entrepreneurial spirit to get great things done for the team and the business
  • The ability to work with Business Analysts and Project Managers to create and prioritize Test Plans
  • Ability to lead, mentor and guide team members

Front-end Technologies

System Analyst/Sr. System Analyst
Experience : 6 - 14 years Job Location: Pune, India

Number of vacancies: 7

Front end Technology at Cybage:

Web technology usage in Cybage includes working in traditional HTML/CSS to the latest version supporting responsive web development targeted to web, desktop and mobile platforms. We had also worked in other RIA supporting technologies like Flash, Flex and Silverlight. 

We understand responsive web design well and completed development for a lot of web based applications/portals which run flawlessly on various targeted form factors. Moreover, we have geared up ourselves in working with the trendier frameworks, enhancing and improving the overall web development.

Key aspects of this role:

  • Understand the business requirements and translate the requirements into project specific solution design specifications.
  • Build Rich Internet application to join our Front end development team.
  • Build software/web applications – Following coding standards, build appropriate unit tests, integration tests and deployment scripts
  • Communicate continually with the client and project teams – Explain progress on the development effort

To be the right fit, you'll need:

  • 6+ years of Experience with client-side JavaScript and modern web technologies like Angular, Backbone and Knockout
  • Experience in building cross-browser layouts with CSS and HTML
  • Knowledge of Object-Oriented JavaScript libraries like jQuery, YUI and experience in NodeJS SASS/LESS will be an added advantage
  • Comfortable working across the stack including prototyping, development, testing and deployment
  • Experience in interacting with Design, Backend and testing teams to spec, build, test and deploy new features.
  • Ability to streamline releases and maintain code quality.
  • Review requirements, provide guidance and technical expertise to the junior members in the team

Disclaimer

Be cautious of any fake profiles and openings being communicated in the name of Cybage Software Pvt. Ltd.
 
It has come to light that certain unscrupulous elements are sending out fake emails/messages/WhatsApp forwards offering employment opportunities at Cybage.
 
Please note that:

  • Cybage does not send details of prospective openings/offer letters/recruitment related e-mails from a generic e-mail address or from web-based email addresses.
  • Cybage does not seek payment of any kind from candidates for employment at any stage during the entire recruitment process. Cybage has not authorized any recruitment agencies/partners to collect any fee for recruitment.
  • Cybage does not make any job offer without face to face interviews.
     

Candidates should exercise adequate caution and should not respond to any fraudulent emails, messages, or make any payments. Cybage and its affiliates shall bear no responsibility to individuals responding to fake solicitation or making payments with a view to join Cybage.