Documentation
The Documentation team at Cybage is committed towards providing timely delivery of high-quality, accurate, and cost-effective documentation and eLearning solutions as a value-added core service. We believe in meeting client expectations by creating high standards of excellence and surpassing them consistently.
We ensure design, development, and structuring of technical documentation that enables administrators and users to use the features of client products independently, efficiently, and effectively. Additionally, we provide face-lifts to existing documentation and collaborate with the client's information development staff to maintain and update documents. Our eLearning programs use the ADDIE process and are distinct for their user-friendly interface, navigation components, and multimedia usage to consistently deliver high-quality learning experiences.
Services Offerings
We create the following in the industry-standard formats such as CHM, PDF, WebHelp, JavaHelp, HTML, SWF, and other formats.
DOCUMENTATION SERVICES
- Installation Guides
- Online Help
-
API/SDK Manuals
- Deployment Guides
- Whitepapers
- eLearning WBTs/CBTs
- Marketing Collaterals
- User and Administrator Guides
- Product Manuals
- Knowledge Base Articles
- Technical Notes and Release Notes
- Multimedia Tutorials
- Instructor-led Trainings
- Website Content and eMailers
Quick Facts
- More than 165 projects in last seven years
- More than 68 clients in last seven years
- Documentation team comprising a pool of 65 professionals
- Flexible model
- Long-term and short-term projects
- Long-term projects ongoing for more than seven years
- Technical as well as language experts
- Writers as well as Instructional Designers
- Fixed more than 400 documentation bugs for a documentation suite in less than a year – team size: 1
- Created product guide with 700+ pages in six months and converted it to WebHelp – team size: 4
- Follow Microsoft Manual of Style, Sun Style Guide, Chicago Manual of Style, and client-specific style guides
- Write for different levels of audience
- Multiple formats for final release documents
- Single-sourcing of content
- Peer reviews
- Shadow writers
Documentation Process
The following flowchart illustrates the steps in a typical documentation cycle:
Standard Tools
The primary tools that we use for Technical Documentation and eLearning are as follows:
DOCUMENTATION TOOLS
AUTHORING TOOLS
- Adobe FrameMaker
- RoboHelp
- Microsoft Word
- MadCapFlare
- XMLmind
- DITA-OT
MULTIMEDIA TUTORIALS
- Camtasia Studio
- Wink
- Adobe Captivate
- Sound Forge
CONVERSION TOOLS
- Adobe Acrobat
- WebWorksPublisher 2003
GRAPHIC TOOLS
- SnagIt
- Adobe Photoshop
- Microsoft Visio
eLEARNING TOOLS
- Flash
- Articulate
- Adobe Captivate
Cybage Advantage
In this highly competitive offshore segment, we stand out as a leading cost-effective documentation solutions provider, offering our clients the following benefits:
- Speed: Clients can optimally utilize the ready infrastructure and the rich portfolio of reusable modular frameworks to jump-start their projects. This substantially shortens lead times for project start-up. We have devised practical ways of dealing with communication bottlenecks and cultural differences. Our experience in interacting over the electronic workspace ensures perfect coordination between various project teams and the clients.
- Quality: We ensure quality of the delivered documentation in terms of accuracy and ease of use by ensuring thorough and continuous peer and technical reviews, client reviews, and document walk-throughs.
- Expertise: Our skilled team of project managers and technical writers trained locally and overseas are quick in embracing new technologies to keep pace with increasingly complex and dynamic requirements.
- Range: In addition to creating end-to-end documentation for existing and new products, we also update existing documentation for future releases. We provide a complete solution including conceptualization, audience analysis, alternative proposals, single-sourcing possibilities, template creation, content writing, reviews, and documentation walk-through. We adhere to the client and industry-standard style guides. Besides this, we collaborate with the onsite client documentation teams to take on part of the client documentation suites. Our contemporary and effective eLearning programs offer custom-built solutions that address niche training requirements such as Product Training, Simulations, Process Training, New Hire Orientation, and so on. We also emphasize on corporate branding by integrating organization's logo, colors, visuals, and layouts.