Technical Support

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Our Technical Support teams support, maintain, and enhance your product or platform to augment the end customer experience that is critical for your business. As an experienced Technical Support partner, we will work with you to establish well-defined process strategies that support your business objectives. Our stringent quality monitoring process and effective optimization models ensure predictable service levels and cost advantage.

Our capabilities include

Application support

  • Performance management
    • Application monitoring
    • Application maintenance
  • Change management
  • Configuration management
  • Application deployment
  • Performance tuning
     

Product support

  • Performance management
  • User and feature support
  • Product usability training or demo
  • Deployment
     

Technical helpdesk

  • Technical service desk support
  • User training and assistance
     

ETL support

  • Data migration
  • Review, verification, and validation of data
  • QA of data displayed on the application
  • Data transformation (in various formats)

Thought Leadership

TESTIMONIALS

Donal McGranaghan

Cybage provided us the transparency, and the efficiency of the delivery...

VP - Software Engineering and Quality,
DealerTrack
Ben Bartel

Cybage's skilled team has helped us in developing healthcare solutions...

VP - Product Development,
Marketware Systems
Harvey Goldhersz

The stability provided by Cybage has helped us scale-up...

CEO,
GroupM Analytics
Frank Van Amerongen

The preciseness and quick reaction by Cybage team adds to our business...

Publishing Director,
ThiemeMeulenhoff
Howie Altman

The delivery team at Cybage has much higher quality management...

VP,
TravelClick
Dave Johnson

No team in Cybage works in silos. Our decision...

COO,
iCrossing Inc.
Steven Knapp

Cybage has proven to be consistently reliable since...

SVP - Global Operations,
iCrossing Inc.
Greg Wiggins

We are impressed with the Indian engineers' way of...

Director - Software Engineering,
Central Logic Inc.
Vineet Gupta

Cybage has flexible functioning and friendly culture...

EVP & CIO,
Fairmont Raffles Hotel International
John Oberon

Cybage respects its customers' views and inputs...

VP - Engineering,
Intel(Mashery)
Pontus Rogala

The domain understanding of Cybage experts...

Managing Director,
Airfair Flugservice GmbH
Patrick Bustraen

We chose Cybage as the software partner and we had...

VP - R&D,
Transics International
Guy Amoroso

Ten years of relationship speaks volumes...

Managing Director,
123Insight Limited
Michael Meyer Testimonial

Michael Meyer talks about how Rate Highway Inc. has learned...

President and CEO,
RateHighway Inc.