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Today, organizations are aiming to become digital enterprises, so as to serve an exponentially bigger market. What this translates into is a mindset focused on the ‘end-to-end customer experience’ that revolves around convenience, speed, simplicity, transparency, and flexibility.

Cybage understands this new-age need of the enterprises and partners with its clients to help them with customer experience mapping. The aim is to incorporate the ‘Segment of One’ so as to treat each customer as an individual. To achieve this, enterprises must use digital technology to its own advantage and allow innovation and experimentation to come up with compelling new offerings for the customer. The ecosystem is reshaped and managed through digitization, which adapts quickly to external change.

A customer journey starts long before the customer hits your website. It starts with pre-shop, where the customer uses communities to choose one or more products and builds trust on different products. At the shop, it is about a simplified yet effective experience using mobility, reviews, and other social engagements. Post-shop, the journey continues by creating an ongoing relationship with the customer, where an effective analytics process comes handy.

Cybage believes in building architecture along this journey. Explore the ‘User Experience’ service of Cybage to mark an enhanced customer experience milestone on your digital roadmap.

Thought Leadership

TESTIMONIALS

Michael Meyer Testimonial

Michael Meyer talks about how Rate Highway Inc. has learned...

President and CEO,
RateHighway Inc.
Guy Amoroso

Ten years of relationship speaks volumes...

Managing Director,
123Insight Limited
Patrick Bustraen

We chose Cybage as the software partner and we had...

VP - R&D,
Transics International
Pontus Rogala

The domain understanding of Cybage experts...

Managing Director,
Airfair Flugservice GmbH
John Oberon

Cybage respects its customers' views and inputs...

VP - Engineering,
Intel(Mashery)
Vineet Gupta

Cybage has flexible functioning and friendly culture...

EVP & CIO,
Fairmont Raffles Hotel International
Robert Nix

Cybage team is a part of our company. Our 9 year old...

VP & Principal Architect,
AthenaHealth Inc.
Greg Wiggins

We are impressed with the Indian engineers' way of...

Director - Software Engineering,
Central Logic Inc.
Steven Knapp

Cybage has proven to be consistently reliable since...

SVP - Global Operations,
iCrossing Inc.
Dave Johnson

No team in Cybage works in silos. Our decision...

COO,
iCrossing Inc.
Howie Altman

The delivery team at Cybage has much higher quality management...

VP,
TravelClick
Frank Van Amerongen

The preciseness and quick reaction by Cybage team adds to our business...

Publishing Director,
ThiemeMeulenhoff
Harvey Goldhersz

The stability provided by Cybage has helped us scale-up...

CEO,
GroupM Analytics
Ben Bartel

Cybage's skilled team has helped us in developing healthcare solutions...

VP - Product Development,
Marketware Systems
Donal McGranaghan

Cybage provided us the transparency, and the efficiency of the delivery...

VP - Software Engineering and Quality,
DealerTrack