Microsoft Dynamics

HOME

Cybage caters to your implementation, support, maintenance, and enhancement needs.

Cybage is an Advantage Level Partner of Microsoft. Cybage MS CRM service offerings cater to small and medium businesses and enterprise organizations, providing end-to-end solutions to existing business problems along with a future roadmap to draw sustained benefits using standard CRM implementation to platform as a service (PaaS) usage.

Through MS CRM implementations, we deliver a holistic view of each customer, enabling customer-facing employees to make expedited and educated decisions pertaining to Sales, Marketing, and Customer Service. Strategic decisions can include competitive positioning tactics, target marketing strategies, upselling opportunities, and cross-selling.

Cybage’s global, end-to-end MS CRM service offering footprint spans multiple industries such as Telecom, Travel & Hospitality, Logistics, Healthcare, Retail & Distribution, Utilities, and Media & Entertainment.

A variety of our MS CRM-xRM solutions are based on flexible technology designs, industry best practices, and business metrics to address your business needs by keeping the scalability options open. These solutions help businesses enhance the customer experiences of their end users. Our MS Dynamics CRM expertise is bolstered by our CRM professionals, tools, practices, prototypes, and accelerators.

What We Do:

We implement Microsoft Dynamics CRM for SMB, large enterprises, and public sector groups. Our services for new and pre-installed Dynamics CRM applications include the following:

MS CRM OFFERING

  • Capacity planning and MS CRM fitment

    • Physical and logical architecture assessment
    • Licensing recommendations
    • AS IS-TO BE fit gap analysis
       
  • Solution building and implementation services

    • MS CRM end-to-end solution building and implementation
    • Microsoft Dynamics CRM configuration, customizations, and role-based security definitions
    • Workflow configuration to connect your business use cases
    • Implementation of Cybage add-on or reusable component solutions
       
  • xRM development

    • Extension of MS CRM platform for business solution applications
       
  • Unidirectional, bidirectional system integration

    • Integration with ERP using standard and custom Cybage connector
    • Integration with non-ERP systems using ESB or custom Cybage connector
    • Integration with websites and portals
    • Integration with telephony systems and contact center agent desktops
       
  • Version upgrades

    • Implementation of upgrades
    • Add-on upgrades
    • Installation of roll-ups
       
  • Helpdesk and support services

    • Dedicated offshore support: Team of technical and functional consultants providing centralized support to globally distributed clients
    • Dedicated onsite support: Technical or functional consultants deployed at the client site, when required
    • On-going server management and performance auditing
    • Functional and technical performance management
    • Remote assistance (through VPN or remote desktop)
       

SPECIALIZED SERVICES

  • Data migration and BI

    • Extraction of data from heterogeneous data sources and its transformation to match target schema
    • Migration error handling and logging
    • Migration performance tracking
    • Data migration from legacy or other CRM systems
    • Usage of connectors to reduce time take for migration
    • Customized reporting based on external and internal data
    • Building of dynamic, ad hoc reporting solutions
    • Enhancement of dashboards and role centers including custom Microsoft SQL Server reporting
       
  • Installation and deployment

    • Internet-facing deployment
    • Single-server, multi-server deployment
       

SPECIALIZED SOLUTIONS

  • Re-usable components and tools usage

    • Pre-built error handling mechanism
    • Email racking solutions
    • Translations and localization
    • Robust logging framework
    • Grid designer
    • Printing framework
    • Auto-numbering
    • Third-party tools usage to reduce the time taken for implementation
       

Cybage Microsoft Dynamics CRM expertise and experience

MS CRM Experience-01.jpg

Thought Leadership

TESTIMONIALS

Michael Meyer Testimonial

Michael Meyer talks about how Rate Highway Inc. has learned...

President and CEO,
RateHighway Inc.
Guy Amoroso

Ten years of relationship speaks volumes...

Managing Director,
123Insight Limited
Patrick Bustraen

We chose Cybage as the software partner and we had...

VP - R&D,
Transics International
Pontus Rogala

The domain understanding of Cybage experts...

Managing Director,
Airfair Flugservice GmbH
John Oberon

Cybage respects its customers' views and inputs...

VP - Engineering,
Intel(Mashery)
Vineet Gupta

Cybage has flexible functioning and friendly culture...

EVP & CIO,
Fairmont Raffles Hotel International
Robert Nix

Cybage team is a part of our company. Our 9 year old...

VP & Principal Architect,
AthenaHealth Inc.
Greg Wiggins

We are impressed with the Indian engineers' way of...

Director - Software Engineering,
Central Logic Inc.
Steven Knapp

Cybage has proven to be consistently reliable since...

SVP - Global Operations,
iCrossing Inc.
Dave Johnson

No team in Cybage works in silos. Our decision...

COO,
iCrossing Inc.
Howie Altman

The delivery team at Cybage has much higher quality management...

VP,
TravelClick
Frank Van Amerongen

The preciseness and quick reaction by Cybage team adds to our business...

Publishing Director,
ThiemeMeulenhoff
Harvey Goldhersz

The stability provided by Cybage has helped us scale-up...

CEO,
GroupM Analytics
Ben Bartel

Cybage's skilled team has helped us in developing healthcare solutions...

VP - Product Development,
Marketware Systems
Donal McGranaghan

Cybage provided us the transparency, and the efficiency of the delivery...

VP - Software Engineering and Quality,
DealerTrack