Supply Chain Systems Integration & Forecasting solutions for US based auto-parts retailer

About the client:

The client is one of the leading online providers of aftermarket auto parts in the U.S. They offer a wide range of high standard replacement parts, performance parts, and accessories. The client owns over 75 K SKUs primarily sold through its e-commerce platforms. 

Business need:

  • Integration of ERP, WMS, POS and other heterogeneous systems in Supply Chain
  • Need for critical customizations in ERP system to have pricing strategies by client
  • Need to sustain growing customer demand and performance levels
  • Ability to handle over 300 active field operators concurrently 
  • Need for a highly configurable solution to enable easy upgrades and allow client wise workflows
  • Need for a demand planning solution to handle changing customer trends

Solutions offered:

  • Robust Integration Layer:
    • Developed a robust integration layer between ERP and all Point of Sales (POS) systems and e-commerce websites
    • Took care of real time purchase order and SKU receipts in this integration
    • Inventory reconciliation and real time transfer for delta from POS to ERP
    • Rich UI based purchase reconciliation tool for faster transfer between POS and ERP during peak seasons
  • Migrated the operations from legacy WMS to HighJump
  • Forecasting tool integration:
    • Integrated demand data control application with WMS and POS
    • Identified and implemented business rules to generate demand data
    • Enabled configurability of the rules to handle changing trends

Business impact:

  • Highly integrated Supply Chain environment improved Supply Chain visibility multifold
  • Shifting of paper-based operations to automated flows using RF devices increased efficiency and decreased labour costs
  • Enhanced support during peak seasons and SLA compliance
  • Rule-based demand forecasting enhanced overall Supply Chain planning and execution
  • Real-time updates between POS, ERP, and WMS reduced back orders and improved stock efficiencies
  • Configurable solution for easy onboarding of clients or new workflows