Microsoft Dynamics CRM implementation for Hospitality Industry

Cybage is a Travel & Hospitality technology partner empowering its clients to successfully embrace growing CRM challenges in building solutions that are business aligned and provide quick turnover to the market.


Business Challenge
The client was looking for a strategic consulting IT partner to bring MSD technology competency and leverage the partner’s expertise to its business domain by providing quick support, customization/extension for MSD, and absorbing the growing customer needs. 
The business need was to create various entities such as Meetings, Proposal, RFPs, and Business Data based on the opportunities available.


Business Solution
We provided an end-to-end solution in MSD CRM to cater to the client needs. We implemented the CRM solution along with customization to meet client specific needs. We implemented the following modules:

  • Opportunity Management
  • Event Requirement
  • Meeting Management
  • RFP Management & Integration
  • Guest Room Requirement
  • Automated Load Data Generation



Tools and Technology
Microsoft Dynamics CRM, .NET, C#, SQL Server 2005, XML, HTML, Web Services, JavaScript, and CSS